Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms", "Agreement") constitute a legally binding contract between phoneveriflo Ltd.("phoneveriflo", "we", "us", or "our") and the entity or individual ("Customer", "you", or "your") accessing or using the phoneveriflo platform, REST APIs, bulk preflight tools, customer workspace, or related services (collectively, the "Service").

By creating an account, provisioning an API key, uploading a contact matrix, or executing an API call, you represent and warrant that:

• You have read, understood, and agree to be bound by these Terms and our incorporated Privacy Policy and Acceptable Use Policy;
• You have full legal authority to bind your organization or employer to these Terms;
• You are at least 18 years of age and legally competent to enter into contracts.

2. Accounts, Security & API Keys

To utilize the Service, you must register a customer account. You agree to maintain accurate, up-to-date account details.

• Credential Confidentiality: You are strictly responsible for maintaining the confidentiality of your account password and provisioned API keys (`pv_live_...`). Any action taken using your API credentials will be deemed authorized by your organization.
• API Key Exposure: API keys must never be committed to public code repositories or client-side JavaScript bundles. If an API key is compromised, you must immediately revoke it via your Developer Console.
• Account Sharing: Shared accounts are prohibited. Each team member accessing the workspace must have an individual user login.

3. Scope of Service & Preflight Engine

phoneveriflo provides enterprise contact validation, carrier lookup, and reachability intelligence tools.

• The Preflight Invariant: For bulk dataset processing, our preflight engine parses uploaded records, executes deterministic E.164 normalization, identifies format errors and exact duplicates, assesses cache status, and freezes a guaranteed maximum quote.
• Quote Freezing: Once a quote is accepted and confirmed, the maximum quoted amount is atomically reserved from your wallet ledger. The final billable amount is reconciled upon job completion from the frozen price tier snapshot.
• Deterministic White-Label Invariant: Results returned by phoneveriflo are canonicalized into normalized first-party schemas. The platform does not expose upstream provider names, raw supplier credentials, or private adapter identifiers.

4. Compliance & Permitted Use

You agree to use phoneveriflo solely for lawful, legitimate data hygiene, CRM verification, and communication enrichment purposes in full compliance with:

• The Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227) and FCC regulations;
• The CAN-SPAM Act of 2003 (15 U.S.C. § 7701) and global anti-spam statutes;
• The General Data Protection Regulation (GDPR) and UK Data Protection Act 2018;
• Applicable CTIA Messaging Principles and carrier best practice codes.

Prohibited Activities: You shall not use verification signals to facilitate unsolicited telemarketing, SMS spam campaigns, harassment, stalking, identity theft, credit underwriting under the FCRA, or unauthorized bulk surveillance.

5. Fees, Pricing Tiers & Ledger Balance

The Service operates on a prepaid usage and credit model:

• Integer Micros Precision: All financial calculations, wallet balances, unit prices, and transaction journals use integer USD micros (where `1 USD = 1,000,000 micros`). Floating-point arithmetic is prohibited to prevent precision drift.
• Zero-Sum Double-Entry Ledger: Every balance adjustment, top-up, reservation, and debit is permanently recorded in a balanced double-entry accounting ledger.
• Volume Tier Snapshots: Pricing is determined by published volume tiers. Unit rates for fresh vs. cached verification are explicitly frozen at the moment of job preflight.
• Payment Methods: We accept payments via cryptocurrency (NOWPayments, BTCPay Server) and corporate invoices. Funds deposited into your account wallet are available immediately for job verification.

6. SLAs & System Availability

We strive to maintain a 99.9% uptime SLA for core REST API endpoints and batch verification workers.

• Scheduled Maintenance: Scheduled maintenance windows with potential latency impact will be published on our Live Status Page with at least 48 hours advance notice.
• Asynchronous Processing: Large batch jobs are processed asynchronously across distributed queues. Processing timelines depend on dataset volume, upstream carrier response times, and concurrency tiers.

7. Intellectual Property Rights

phoneveriflo Ltd. and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, normalized schemas, documentation, logos, and trademarks.

Subject to these Terms, phoneveriflo grants you a limited, non-exclusive, non-transferable, revocable license to access the customer workspace and consume API endpoints solely for your internal business operations.

8. Confidentiality & Data Protection

Each party agrees to safeguard the other party's Confidential Information with the same degree of care it uses for its own confidential assets (and not less than reasonable care).

Customer Verification Data uploaded to phoneveriflo is treated as strictly confidential. phoneveriflo processes customer data strictly in accordance with our Privacy Policy and DPA.

9. Warranty Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHONEVERIFLO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

phoneveriflo does not warrant that verification intelligence will guarantee 100% deliverability or that telecommunication carrier registers will remain immutable across all future time periods.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• Exclusion of Consequential Damages: IN NO EVENT SHALL PHONEVERIFLO, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA LOSS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE.
• Aggregate Liability Cap: IN NO EVENT SHALL PHONEVERIFLO'S TOTAL CUMULATIVE LIABILITY UNDER THIS AGREEMENT EXCEED THE AGGREGATE FEES ACTUALLY PAID BY CUSTOMER TO PHONEVERIFLO IN THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM.

11. Indemnification

You agree to defend, indemnify, and hold harmless phoneveriflo Ltd., its officers, directors, employees, and agents against any third-party claims, regulatory enforcement actions, penalties, damages, liabilities, or legal costs arising out of:

• Your breach of these Terms or the Acceptable Use Policy;
• Your failure to obtain lawful consent or authorization from data subjects prior to verification;
• Any telemarketing, SMS outreach, or automated communication conducted using output signals.

12. Term & Account Termination

These Terms remain effective until terminated by either party.

• Termination by Customer: You may terminate your account at any time via your organization settings or by written notice to support.
• Suspension / Termination for Cause: phoneveriflo reserves the right to immediately suspend or terminate access to the Service without prior notice if we reasonably detect abusive API traffic, fraud, credential stuffing, regulatory non-compliance, or material breach of these Terms.

13. Governing Law & Dispute Resolution

This Agreement, and any dispute or claim arising out of or in connection with its subject matter, shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

The parties agree to resolve any dispute through amicable negotiation first. If unresolved within 30 days, the courts of London, United Kingdom shall have exclusive jurisdiction to settle any dispute.

14. General Legal Provisions

• Entire Agreement: These Terms, alongside the Privacy Policy, DPA, and Refund Policy, constitute the entire agreement between the parties concerning the Service.
• Severability: If any provision of these Terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force.
• No Waiver: No failure or delay by phoneveriflo in exercising any right under these Terms shall operate as a waiver of that right.
• Contact for Legal Notices: All formal legal notices must be sent in writing to:
  phoneveriflo Ltd.
  Attn: Legal Department
  128 City Road, London, EC1V 2NX, United Kingdom
  Email: [email protected]